Working with a Bad Listener

Working with a Bad Listener

Before you give up on the bad listener on your team (which, of course, might be your boss… or, um… you?!), have you considered what you could do to improve communications? This article by Rebecca Knight offers some great tips and reminders, along with two brief case studies that illustrate some practical strategies. Like so many things, we don’t get to control the outcome of a conversation. But we do […]

I am firm, you are obstinate, he is a pig-headed fool: Part 2

I am firm, you are obstinate, he is a pig-headed fool: Part 2

Practices to strengthen your capacity to navigate conflict In my last post, I wrote about the challenges of navigating conflict, especially where people have long-standing reasons for distrust and disagreement. I outlined three ideas for strengthening your capacity to navigate complex challenges by: (1) reframing collaboration, (2) deepening your self-awareness, and (3) refining how you listen and communicate [ii]. Continuing the conversation, this is focused on practices that can help […]