Working with a Bad Listener

Working with a Bad Listener

Before you give up on the bad listener on your team (which, of course, might be your boss… or, um… you?!), have you considered what you could do to improve communications? This article by Rebecca Knight offers some great tips and reminders, along with two brief case studies that illustrate some practical strategies. Like so many things, we don’t get to control the outcome of a conversation. But we do […]

I am firm, you are obstinate, he is a pig-headed fool [i]

I am firm, you are obstinate, he is a pig-headed fool [i]

Thoughts on strengthening your capacity to navigate conflict (while also seeing each other as human) In Collaborating with the Enemy, author and facilitator Adam Kahane shares a meaningful anecdote about the challenges of navigating conflict, especially where people have long-standing reasons for distrust and disagreement. In the early 1990’s, as South Africa started negotiating a transition from apartheid toward democracy, one of Kahane’s South African colleagues shared an idea that […]